Frequently Asked Questions
How do I book a rental?
Start by browsing our Rental Library. Once you’ve found what you need, select your rental item, choose your event date and time, and add it to your cart. Enter your payment and delivery details, and you’ll see your delivery or pickup options auto-populate. We offer a flat-rate $15 delivery fee within Charlotte, NC, or you can pick up for free at our drop-off location:
📍 9311 JW Clay Blvd, A2003, Charlotte, NC 28262, USA
What should I know before booking?
- A security deposit is required for all rental bookings.
- Sales tax is added at checkout.
- Delivery is available for $15 within Charlotte, or you can pick up for free at our drop-off location.
- All bookings are completed easily online—no back-and-forth required.
Is a security deposit required?
Yes. A refundable security deposit is collected to reserve your rental. Once your item is returned in good condition, the deposit will be processed and returned within 2–3 business days. Note: For wicker chair rentals, a protective chair cover is included and must be returned as well. Any missing or damaged items will result in a partial deduction from the deposit.
Are your flowers fresh or artificial?
All of our floral arrangements are made with 100% fresh flowers—never artificial. Each order is prepared the same day to ensure premium quality and freshness.
How do I order flowers?
Explore our Flower Library and select the arrangement that speaks to your moment. Add it to your cart, enter your delivery details, and choose your preferred option: free delivery within Charlotte or free pickup at our drop-off location:
📍 9311 JW Clay Blvd, A2003, Charlotte, NC 28262, USA
Do you accept returns on flowers?
We do not accept returns for fresh flowers, but your satisfaction is important to us. If your flowers arrive damaged or unsatisfactory, we’ll provide a 10% discount on your next order.
Do you deliver flowers outside of Charlotte?
Currently, we only offer flower delivery within the Charlotte, NC area. However, for special occasions or custom requests, email us and we’ll see how we can help.
What makes your crafts special?
Each of our handmade crafts is designed with care and created using high-quality materials. From thoughtful details to premium finishes, everything is made to bring joy and a personal touch to your space.
How do I order a craft?
Head to our Crafts Library and explore our collection. When you find something you love, add it to your cart, enter your delivery information, and complete your order. A flat-rate shipping fee will be calculated at checkout.
Do you ship crafts locally or nationwide?
Yes! Our custom crafts ship locally, nationwide, and even internationally. All shipping fees are listed during checkout.
What’s the difference between custom and customizable crafts?
Great question!
- Custom crafts are handmade designs we’ve already created and listed in our shop.
- Customizable crafts (coming soon) will allow you to personalize an item with names, phrases, photos, and more.
For now, everything is sold “as is,” but we plan to launch customization options soon.
Can I request a special craft design?
Absolutely. Just email us with your idea, and we’ll let you know what’s possible. If we can bring it to life, we’ll follow up with a custom quote.
What if I have a question or issue with my order?
We’re here to help. If you have any questions about your rental, flowers, or craft order, feel free to reach out via email or our contact page. Whether it’s a last-minute delivery question or a custom request, we’ll do our best to respond promptly and make it right.
